General Terms of Sale

By accepting any quote or placing an order with us – and by commissioning Coffee Snob Cups to undertake work – with order of work to be accepted as verbal or written confirmation, or by paying your provided invoice, or by completing your online cart and payment, you are agreeing to these terms and their boundaries.

Coffee Snob Cups reserves the right to change, amend or cancel any of these terms and conditions at any time without notice, provided updates are maintained on this page. To view terms and conditions relevant at time of sale, all clients are required to visit this page.

VALIDITY OF QUOTES & PRICES
Custom quotes provided by Coffee Snob Cups are valid for 14 days from date of supply – unless otherwise arranged.
Prices are correct at time of publishing but are subject to change at any time based on product supply, inflation or demand.

REFUNDS & RETURNS
We do not offer refunds or accept returns once the product has left our production. This is because variations in use and care can cause damage or longevity of product to decrease. As we cannot control the actions of our customers or those of couriers or external providers, once the product is opened we cannot offer refunds or returns. In the event of product failure of a cup we will work with our customers to provide a replacement or alternative solution.
We cannot guarantee our decals and returns or refunds are not given in relation to wear or damage done to your decal.
You can however, choose to order a replacement decal at a fractional cost for applying yourself.

ARTWORK BRIEF
On acceptance of your job, you are advised to supply a brief for the design and any extra requirements before the order is created.
If you fail to do this, we reserve the right to create the order using only the information provided to us at time of order. Additional changes or information will only be accepted at our discretion.

DISCLAIMER OF COVERAGE
Prices are inclusive of the details specifically outlined on the product page. If additional artwork is required or changes are made to the order after purchase, additional charges will apply.

PROOFING
WE DO NOT PROVIDE QUOTES PRIOR TO PRODUCTION.
We WILL NOT be held responsible for errors or required re-creation as a result of incorrect or incomplete information being provided to us at time of sale.
We are only human! Please check everything carefully during your order as re-prints and refunds ARE NOT offered as a result of human error appearing on information that you have submitted. We will however, do our best to contact you if we believe there may be an error or accept changes immediately after order if you contact us.
Confirmation of artwork via email or verbally over phone WILL BE taken as a binding approval on your behalf to these conditions and will waive all responsibility of Coffee Snob Cups for further errors.

PAYMENT
On approval of quotation or job, a credit card number must be supplied to secure your job and make payment.
All orders must be paid in full prior to dispatch unless other terms are arranged prior to order commencement.
All payments for custom orders are to be made by direct bank deposit, or credit card prior to commencement of order.
We do not accept payment via cheque unless arranged prior to commencement of work.

LATE FEES
In all payment arrangement circumstances (account or COD) , if payment has not been received by the due date late fees of 5% will apply fortnightly (compounding), in order to cover additional accounting time and administrative efforts required to recoup overdue invoices.
In the event that payment has not been received and all effort has not been made to make arrangements to settle accounts, all costs associated with recovering payment via external parties will be added to the account and will be the responsibility of the client.

PRODUCTION QUALITY
Whilst all effort is taken to maintain the highest production and product standard and consistency between orders, please be aware that finished quality and result will vary slightly (in most cases) from one job to the next. Our products are handmade and individual.
Please be aware factors such as stocks, presses, colours, coverage, coating, temperature, and weather may/can effect the finished quality and longevity of your product. Coffee Snob Cups WILL NOT hold responsibility for reasonable variations in results.
PLEASE NOTE – COLOURS WILL VARY FROM SCREEN TO SCREEN AND PRINTER TO PRINTER – whilst all effort is taken to maintain colour consistency we WILL NOT be responsible for slight and reasonable variations in colours.

CONCEPTS AND COPYRIGHT
All concepts/images/ designs/ logos or samples provided on this site remain the property of Coffee Snob Cups at all times and must not be copied or used without permission.
Coffee Snob Cups retains copyright of ALL designs and samples unless otherwise agreed.
If an agreement has been made between parties, copyright WILL NOT be released until payment has been received in full for any outstanding invoices or agreements.
Any release of copyright or authorisation of use of our brand will be taken to include only one licence for one activity (1 store, 1 person, 1 business, 1 branch).  In the event that the business/company/trader begins using the artwork for franchise activities, in multiple locations, or under on-selling licences, Coffee Snob Cups at its discretion may charge an additional release fee for each subsequent activity or business the work is used for.